FAQs + Policies

General FAQs

  • Open Concept is a safe haven for those seeking growth, movement, and meaningful connection with Self and others. Deepen your practice and find community as you embark on an embodied journey towards wellness and empowerment. We are proud to offer a variety of classes for all skill levels, as well as workshops, exclusive events, and a broad array of holistic wellness services designed to nourish your mind, body, and spirit. 

  • EVERYONE is welcome at Open Concept Yoga + Wellness and we are are accessible to all fitness levels. Our classes offer modifications and variations so that you can adjust and grow in your practice.

    Please visit our class descriptions to find the best place to start your journey with us!

    And as with any fitness or movement practice, consult your doctor before attending if you have any health risks or concerns associated with physical activity — please let your teacher know upon arrival for class of anything we need to know.

  • Our classes have varying levels of purpose, skill, and intensity. To find what best suits your journey, visit our class descriptions.

  • We believe in creating the perfect atmosphere for your practice without the extremes of “hot yoga.” We keep the room at a comfortable 23°C, providing a welcoming environment for all kinds of students and practices.

    For slower-paced sessions, this temperature lets you settle in, layer up, and feel nurtured. For faster, more dynamic practices, it encourages a deeper sweat, helping you connect with your inner strength and vitality. We’ve found that maintaining this balanced warmth supports both your body’s needs and your ability to show up fully, without feeling overheated or overstrained.

    Unlike other studios that crank up the heat to mimic intense climates, our goal is simple: to make yoga accessible and sustainable for everyone. We’re mindful of your comfort, offering a space that minimizes the risks of dehydration, overstretching, and heat-related issues, so you can focus on your practice with peace of mind.

  • Classes and teachers’ schedules are subject to change without notice. If you’re curious, feel free to visit the Open Concept Yoga + Wellness class schedule for updates before signing up/attending class.

  • All of our props are complimentary and free for you to use as you need for your practice.

    Only drop-in and limitless memberships include complimentary mat rental.

    Mats can be rented in studio

    We do however kindly ask that you wipe down your mat after use with the provided spray/cloth and put your props back neatly as you found them — thank you!

  • We kindly ask that you make use of our changerooms and/or lockers to keep your things during practice as to make space for more mats and a clear and open environment for practice!

  • For safety and convenience we are cash free. Please either make your purchases online or debit/credit in studio — thank you!

  • We strive to create an environment that is safe for all to attend, and included in that is striving to maintain a scent sensitive space. And, just a reminder to everyone to help us in avoiding wearing heavy scents or spraying/using scented products while in studio — thank you!

    Select practitioners may offer optional essential oils.

    Please refer to our class descriptions to see which classes may include natural essential oils as an option.

  • We have FREE parking in the lot surrounding the studio, including several dedicated marked spots in front of the entrance.

    Feel free to park anywhere within the sprawling parking lot (unless designated signs for other businesses/restrictions are noted).

    There is also parking along the side of the building and in the rear.

  • While we are not responsible for any lost or stolen property, we do have a lost and found; so if you left something behind — reach out. We will hold items for one month, after this point they will be donated. We suggest you to leave valuables either at home and/or use the lockers in studio.

First Time

  • All clients must create an account in order to purchase memberships and class passes and register for class. To create an account, visit us online or download our branded OC app on either the App Store or Google Play Store

  • Wear comfortable clothes you can easily move in and bring a layer for a cozy savasana!

    All classes are held at regular room temperature, but we will build heat as we move. Be sure to bring your water bottle as we have a water station you can use to refill your bottles.

  • We recommend arriving at least 10-15 minutes prior to the start of your class to allow time to check-in and settle in before the session begins.

    We often lock the studio doors during classes for everyone’s safety, so if you are not present in the studio at the start of the scheduled class, you will be unable to attend.

  • YES!! You are more than welcome to purchase the Ritual or Limitless first month membership even if you have already used a drop in class.

    Please contact us and we would be more than happy to help you sign up.

Memberships

  • YES! We offer an Unlimited classes in our Ritual, Limitless and Immerse* memberships.

    If you’re coming to 7 or more classes a month, we recommend the Ritual membership. It’s the best value per class!

    You can purchase a membership online or we can assist you in studio.

    All of our memberships can be cancelled with 7 days notice.

    *does not auto-renew

  • Memberships can be cancelled by giving 7 days notice in writing by email to hello@openconceptyoga.com before the next billing cycle.

  • Memberships can be paused for a 30 day period for a fee of $50.

    Limitless memberships include one complimentary pause per year.

  • YES! We have our Immerse, Align* and Explore options that do not auto-renew.

    *Class passes can be shared with one other person.

Cancellations + Late Arrivals

  • To prevent disruption to the class, we have a no-late-entry policy. We often lock the studio doors during classes for everyone’s safety, so if you are not present in the studio at the start of the scheduled class, you will be unable to attend.

    If you are signed up for a class and cancel within 3 hours of class/or do not attend class, there will be a charge of $10 for late cancellation/no-show.

  • Please remember to sign out of classes if you are no longer able to attend. If you are signed up for a class and cancel 3 hours of class or do not show up for class, there will be a charge of $10 for late cancellation/no-show.

Policies

    1. Please arrive a minimum of 10-15 minutes before class.

    2. Check in at front desk upon arrival and if need be, let your instructor know of anything they need to know (injuries, etc)

    3. Please place your devices on do-no-disturb/silent or leave your in your locker/changeroom.

    4. We kindly ask that you save conversations pre + post-class for our lounge or patio and keep the studio space a quiet and calm zone.

    5. To get the full experience of the practice and not disrupt the class, we ask that you stay on your mat for the duration of class, including our Savassana.

  • Hands-on Assist Policy

    At our studio, we respect your personal practice and comfort level when it comes to hands-on assists. To make it easy for you to communicate your preference, we provide assist coins at the entrance of the practice room:

    - If you prefer to NOT receive hands-on assists, do not take a coin.
    - If you’re open to receiving assists, please take a coin and place at the front of your mat. If you change your mind, simply tuck the coin under your mat.

    You’re always in control—feel free to change your mind at any time during class. Our goal is to create a space where everyone feels safe, supported, and empowered in their practice.

  • Classes + Merchandise

    • All sales for class passes, workshops, events and memberships are final. We do not offer refunds.

    • 5, 10 and 20 class passes expire one year from date of purchase.

    • Introductory passes, class passes, monthly memberships are not transferable and may be put on hold for 1 month or for medical reasons.

    • Unused product purchases may be returned with the original receipt in original packaging within 7 days for exchange or credit only – no refunds. Returns are accepted only on products that have not been opened, used or damaged.

    • Merchandise purchased on sale is final sale – no returns.

    Payment for Products & Services by credit card will be processed in Canadian Dollars at the time of payment. Open Concept Yoga + Wellness is not responsible for any fees, charges, exchange rates of additional charges levied by individual financial institutions or Credit Card companies.

  • Children aged 12–16 may attend classes if accompanied by a guardian who must supervise them throughout.

    Teens aged 16 and up can attend classes without supervision.

    For liability reasons and to respect everyone’s experience at the studio, we don’t allow children at Open Concept.

    If you show up to class with
    anyone under the age of 12, we will re-credit your class and kindly ask you to return another time.


  • While we’re big fans of our furry friends, due to safety considerations, allergies, and respect for everyone’s experience at the studio, we cannot allow pets at Open Concept.

    If you have a service dog — please email us at hello@openconceptyoga.com to discuss accommodations.

  • We’ve created a serene and quiet space where you can truly focus and connect with your practice. While we absolutely love the community vibe, we ask that you keep conversations in the practice areas to a minimum. The lounge is your perfect spot for socializing, but we want the studio to remain a calm and mindful environment for those immersed in their practice or meditation.⁠
    ⁠
    We also share the space with massage therapists, so please be mindful of students enjoying their treatments. By maintaining a peaceful atmosphere, we ensure everyone—whether practicing yoga or receiving a massage—can enjoy the space to its fullest potential.⁠

Medical Inquiries

  • If you currently are recovering from an injury/have a long standing injury/illness, we kindly ask that you discuss with your doctor whether yoga is appropriate for your recovery.

    Please always let your instructor know prior to class of any current injuries or other information they may need to know in order to help guide you safely through the practice.

    *Block Therapy is not an appropriate practice for those who are pregnant, have advanced osteoporosis, spinal metal rods or surgical mesh.

  • We kindly recommend you consult with your doctor before joining us, and please always let your instructor know prior to class if you are pregnant in order to help guide you safely through the practice.

    *Block Therapy is not an appropriate practice for those who are pregnant.

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